Mk99 Terms & Conditions — Complete Usage Guide for Members

Mk99 (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider. These terms and conditions form a legally binding agreement between mk99 and its users ("members" or "you").

These terms and conditions are governed by our Privacy Policy and Responsible Gaming applicable together with the Policy. These documents collectively govern the full terms of your relationship with mk99.

Mk99 reserves the right to update these Terms & Conditions at any time. Members will be notified of changes via email or through the platform. Continued use of the platform after any update constitutes acceptance of the revised terms.

To use mk99, you must meet the following requirements:

• You must be at least 18 years of age.
• Online gaming is not prohibited by law in your area of residence.
• You are playing on your own behalf and with your own funds.
• You are not a professional athlete betting on your own sport.
• You are not an employee of mk99 or a family member of one.

Mk99 may request a copy of your national ID or passport at any time to verify your age. Providing false age information will result in account termination and forfeiture of all balances.

At mk99 Registration you must provide accurate and complete information. Providing false details may result in account suspension at any time.

• One Account: Only one account is permitted per person, household, or IP address.
• Correct Name: The name on your account must match the name on your official ID.
• Active Mobile Number: A valid and active mobile number is required, as verification codes will be sent to it.
• Password Security: Keep your account password strong and never share it with anyone.
• Information Updates: Please notify mk99 support promptly if any of your personal details change.

You are fully responsible for the security of your account. mk99 will not be liable if a third party accesses your account without your permission. If this happens, please notify our support team immediately.

All deposits at mk99 must be made using your own approved payment methods. Payments from third-party accounts are not accepted.

• No additional fees on deposits.
• Always use the correct reference number when making a deposit.
• If your deposit hasn't been credited, please contact support with a screenshot of the payment.
• Mk99 reserves the right to review any suspicious transactions.

The following conditions apply when withdrawing winnings from mk99:

• Minimum Withdrawal Amount: ৳ 500.
• KYC Verification: Identity verification must be completed before your first withdrawal.
• Same Method: Withdrawals are generally processed through the same method used for the deposit.
• Processing Time: Once approved, transfers to Mobile Pay and Nagad are completed in an average of 15 minutes.
• Bonus Wagering: To withdraw bonus funds, the specified wagering requirements must be met.
• Withdrawal Limits: Daily maximum withdrawal limits are determined by VIP level.

All bonuses and promotional offers at mk99 are subject to specific terms. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: A 150% Welcome Bonus is available to new members on their first deposit only, once per account.
• Wagering Requirement: To withdraw bonus funds, you are generally required to wager 15–30x the bonus amount (may vary by specific offer).
• Validity: Each bonus has an expiry date. Any unused bonus will be forfeited once the validity period ends.
• Game Restrictions: Some bonuses are only valid on specific games. Details will be noted alongside each offer.
• Multiple Bonuses: Multiple bonuses can be active at the same time but cannot be combined.
• Bonus Abuse: If mk99 finds evidence of bonus system abuse, it reserves the right to close the account and void any bonuses.

For more details, visit our Rewards page.

The following rules apply when playing games at mk99:

• Each game has its own rules, which you should read before you start playing.
• Mk99 is not responsible for any bets voided due to a disconnection.
• If a game is cancelled due to a technical error, the bet amount will be refunded.
• Bets accepted before odds change in live betting remain valid at the original odds.
• In Sports Betting, if a match is abandoned, the bet will be voided and the stake returned.

Mk99 reserves the right to modify, suspend, or cancel any game or betting market at any time.

• Creating multiple accounts or using another person's account.
• Coordinated betting to manipulate the bonus system.
• Tampering with or attempting to hack game software.
• Money laundering or using funds from illegal sources on the platform.
• Harassing or defrauding other members.
• Match fixing or betting using insider information.
• Using third-party software or bots.

Mk99 follows internationally recognized KYC (Know Your Customer) procedures, helping keep our platform secure and free from fraud.

• When Required: For first-time withdrawals, large withdrawal amounts, or cases involving suspicious activity.
• Required Documents: A clear photo of your National ID (NID) or passport.
• Time Limit: Documents must be submitted within 72 hours of receiving a KYC request.
• Verification Time: Verification is typically completed within 1–2 business days.

Withdrawals may be put on hold until KYC verification is complete. However, gameplay and betting will continue as normal.

Mk99 believes gaming should be a fun and entertaining activity. We want all our members to play responsibly and enjoy the experience within healthy limits. To support that, we offer the following:

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Automatic session termination once losses reach a set limit.
• Session Time Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Option to temporarily suspend your account for a set period.
• Reality Check: You'll receive periodic reminders showing how long you've been playing.

To learn more, visit our Responsible Gaming page.

Mk99 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these Terms & Conditions.
• Registering with false or misleading information.
• Evidence of illegal activity or fraud.
• Extended account inactivity (12 months).
• Requesting account closure yourself.

You may also request account closure at any time by contacting our support team. If you have a valid balance, you will be given the opportunity to withdraw it first.

Mk99 reserves the right to modify these terms and conditions, in whole or in part, at any time. Members will be notified at least 7 days in advance of any significant changes.

If you have any questions or concerns about these Terms & Conditions, please get in touch with us:

Mk99 aims to resolve all complaints within 48 hours. In any dispute, mk99's decision shall be considered final.